Refund policy

Returns

Please note that in the event of a return, shipping costs and duties and taxes are the responsibility of the customer.

We only accept returns of products purchased on the online store. When requesting a return, you must either specify that you want a refund to return a product within 14 days of receiving your ordered product, but you must notify us within 48 hours of receiving an item. All returned purchased products must be returned (for a refund or exchange) in their entirety, including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original AIKO packaging. We are not obligated to accept returns that do not meet the above conditions and we may refuse a refund in this case and return such products to the customer or ask the customer to arrange for their collection from us, in each case at the expense of the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellodiggersister@gmail.com.